What does it take to lead with trust?

Is trust and trustworthiness the same thing?

Can I inspire trust in others if I don't trust myself to lead?

Trust is something you either have, or you don't - isn't it?

As long as I'm honest and transparent, my people will trust me - won't they?

There are a lot of misconceptions about trust, and a lot of theories about what it takes to build trust in leadership and in organisations. Many of them, sadly, fall flat, create confusion, or are so complex they are almost impossible to implement.

This course will guide you through the 7 key things you need to know if you want to lead with trust, and is based on globally proven models that have transformed leaders.

My hope is that you are next!

What Others are Saying


Mia Lander

"I had the pleasure of working with Vanessa and found her to be a sincere, ethical and honest individual. Her online course is life-changing and I heartily recommend it for the self awareness and insights it brings. Vanessa's willingness to self-disclose her own personal lessons makes the experience relatable and the self reflection exercises provide an opportunity to learn in the most powerful way - thank you for positively impacting upon my life."

Incredibly powerful

Kerryn Zwag

"The thing I love is that your ENP model, and your trustworthiness model can apply across as areas of life. For me, as a wife, a mum, a business owner, it is amazing how your model applies to all those aspects. That is an incredibly powerful thing."

A turning point in my life

Davis Samuel

"Listening to Vanessa Hall for my first time in 2012 in Johannesburg was the turning point in my life. Since then she has mentored and coached me into a trusted leader. Applying Vanessa's model of trust has elevated me to sitting on different national and international Boards. Her book the Truth About Trust in Business is a must read book for every leader and businessperson."

The champion of trust

Dennis Reina

"Vanessa is a real champion of trust - not just in name but by her actions. Vanessa is a person who lives by the words she professes. She has committed her whole life to bringing the message of trust to people across the globe. Her trust message is applicable to all - whether you are educated and affluent or down trodden and poor, Vanessa's model works at all levels."

Course curriculum

  • 1


    • Introduction

    • What you can expect

  • 2

    Truth No 1: Your people are relying on you

  • 3

    Truth No 2: Trust requires constant communication

    • How, how much, and to whom?

    • Exercise 2a: Confirming the assumed

    • Exercise 2b: Changing Promises

    • Exercise 2c: Communication Promise

  • 4

    Truth No 3: Clarity of your own ENPs is critical

    • You have ENPs

    • Exercise 3a: Your ENPs right now

    • Exercise 3b: Clarifying your ENPs

    • Exercise 3c: Communicating your ENPs

  • 5

    Truth No 4: You need to trust others

    • Resist the temptation to do it yourself

    • Exercise 4a: What went wrong - your ENPs

    • Exercise 4b: What went wrong - their ENPs

  • 6

    Truth No 5: They need to trust you, not like you

    • Trusting and liking are two very different things

    • Exercise 5a: Like or trust

    • Exercise 5b: Changing behaviour

  • 7

    Truth No 6: You need balance to be trustworthy

    • Trustworthy people display very specific qualities

    • Exercise 6a: How trustworthy are you?

    • Exercise 6b: How trustworthy is your leader?

    • Exercise 6c: Comparison table

    • Exercise 6d: Action plan

  • 8

    Truth No 7: It all starts with you

    • Trust from the inside out

    • Exercise 7a: Your ENPs of you

  • 9

    Next steps

    • Next steps

Frequently Asked Questions

  • Who is this course for?

    This course is for anyone in leadership, who truly wants to lead with trust, whether you are leading a multinational corporation, an NGO, or a sporting club.

  • How long does it take to complete this course?

    This is a tricky one! You could speed through the reading in an hour or two, but you will miss the richness that comes from really doing the deep thinking and reflection. I believe if you are already here, you are already thinking about trust and its impact in your life, so ideally, you probably want to allocate 5 - 8 hours, over a few days. This is a self-paced course and you can complete it at your own time and pace.

  • How long can I have access to this course?

    You can have access to this course for as long as the platform and the technology exists! You may find times you'll want to loop back and refresh your memory of different aspects of ENPsⓇ.

  • Do I have to complete the course in one sitting?

    No. You can complete the course at your own pace. If you are doing this as part of Level 1 Certification, there will be time limits for you to complete the course and submit your assessment

  • Are refunds available if I'm not happy with the course?

    I certainly want you to feel you have gained benefit from the course, and that it has delivered on the promise. However, if for some reason you are not happy with it, I'd really like to understand why, in case there are things that would be worth changing. So, if you email us at info@entente.com.au we'll set up a time for you to have a quick chat with one of my team.

  • If I like this course, are there others I can do?

    Yes. There are many modules to come, and you will be notified as new ones are added. You also have the option of Certifying in the truth about trust training which bundles the modules and includes coaching and assessments. You can email info@entente.com.au for information on Certification, and more information will be available on this platform as it continues to develop.