This foundation course brings a new awareness and understanding of how much trust plays a role in every aspect of your life...

... in your personal relationships, workplace, community and in the whole of society. The simple truth about trust really is just that: it unpacks in a simple but powerful, visual framework exactly why and how you trust the people and things you do, and why and how people trust you. This model, ENPs, has been tested across cultures, demographics, sectors and industries around the world, and has helped people aged from eight to eighty grasp why trust is both fragile and powerful, and how it keeps being broken and betrayed. Most importantly, it will help you understand what you can do differently to nurture the trust that is placed in you and to protect the trust that you place in others.

Once you have completed this course you will:

  • Have a new perspective on trust and how much it impacts your life

  • Gain an understanding of how trust drives your decisions, relationships and feelings

  • Have insights as to the mechanics of trust - ENPⓇ trust model

  • Know what things you and others can do that will help protect trust

  • Gain understanding as to the 'warning signs' that trust is in danger

What Others are Saying


Mia Lander, Melbourne, Australia

"I had the pleasure of working with Vanessa at Deloitte, and found her to be a sincere, ethical and honest individual. Her online course is life-changing and I heartily recommend it for the self-awareness and insights it brings. Vanessa's willingness to self-disclose her own personal lessons makes the experience relatable, and the self-reflection exercises provide the opportunity to learn in the most powerful way - from lived experience. I highly recommend Vanessa, and thank you for positively impacting on my life."


Michael, Cape Town, South Africa

"Refreshing, illuminating, challenging, vital!"

Incredible power and value

Joan Wright, Cape Town, South Africa

"I am loving this course and every day seeing its power and value. Just when I think I realise its value, I am yet again amazed at just how powerful it is! Really exciting and challenging. Everyone should be doing this!"

Clarity and alignment

Sanjaya Gunaratne

"The course allowed me to dive deeper into something that is all-pervasive and provided a structure to examine how to create clarity and alignment to build and sustain trust. I realised just how devastating a breakdown of trust can be, and it highlighted the importance of nurturing trust, and the training provided the tools to do that."

Course curriculum

  • 1


    • Introduction

    • What you can expect

  • 2

    Lesson ONE: What is going on?

  • 3

    Lesson TWO: Why are we ignoring it?

  • 4

    Lesson THREE: Symptoms of broken trust

    • Symptoms of broken trust

    • Exercise 3 – Symptoms of broken trust in your world

  • 5

    Lesson FOUR: How trust drives every decision, relationship and feeling

    • How trust drives every decision, relationship and feeling

    • Exercise 4 – How has trust driven your decisions, relationships and feelings?

  • 6

    Lesson FIVE: A story of promises: the start of Vanessa’s journey

    • A story of promises: the start of Vanessa’s journey

    • Exercise 5 – A story of promises: what is YOUR story?

  • 7

    Lesson SIX: What IS trust?

    • What IS trust?

    • Exercise 6 – How many times do you rely on someone or something?

  • 8

    Lesson SEVEN: The ENP® trust model

    • The ENP® trust model

    • Exercise 7: ENPs® - A time to reflect

  • 9

    Lesson EIGHT: Expectations – Going deeper

    • Expectations – Going deeper

    • Exercise 8 – Expectations - Going deeper

  • 10

    Lesson NINE: Needs – Going deeper

    • Needs – Going deeper

    • Exercise 9: Needs – going deeper

  • 11

    Lesson TEN: Promises – Going deeper

    • Promises – Going deeper

    • Exercise 10: Promises – Going deeper

  • 12

    Lesson ELEVEN: ENPs® - Bringing it all together

    • ENPs® - Bringing it all together

    • Exercise 11: ENPs® – Bringing it all together

  • 13

    Lesson TWELVE: The warning signs we should be paying attention to

    • The warning signs we should be paying attention to

    • Exercise 12 – The warning signs

  • 14

    Next steps

    • Next steps

    • Additional Courses

About the Instructor

Vanessa Hall

Vanessa is known as 'The Trust Lady', and has been exploring, researching, testing, teaching, learning, training, listening to stories, sharing her own stories, and writing about trust for over a decade, around the world. Her message of trust is a very personal one, as she has been challenged right throughout her life and has asked the question 'who can I trust?' only to have that challenge presented back at her by her own son, Lachlan. It was in this special moment that she realised that trust was at the core of everything, and she has dedicated her life to understanding trust and helping others do the same.
Vanessa Hall

Frequently Asked Questions

  • Who is this course for?

    It is for anyone who has a curiosity about trust, who knows they need to get better at it or is trying to figure out how to actually build or restore trust. It is for anyone who has had their trust betrayed, broken, and is still wrestling with that. The model and the way in which the course is written makes it accessible and easy for people to follow, and at the same time, has insights for those who have studied psychology and other disciplines.

  • How long does it take to complete this course?

    This is a tricky one! You could speed through the reading in an hour or two, but you will miss the richness that comes from really doing the deep thinking and reflection. I believe if you are already here, you are already thinking about trust and its impact in your life, so ideally, you probably want to allocate 5 - 8 hours, over a few days. This is a self-paced course and you can complete it at your own time and pace.

  • How long can I have access to this course?

    You can have access to this course for as long as the platform and the technology exists! You may find times you'll want to loop back and refresh your memory of different aspects of ENPsⓇ.

  • Do I have to complete the course in one sitting?

    No. You can complete the course at your own pace. If you are doing this as part of Level 1 Certification, there will be time limits for you to complete the course and submit your assessment

  • Are refunds available if I'm not happy with the course?

    I certainly want you to feel you have gained benefit from the course, and that it has delivered on the promise. However, if for some reason you are not happy with it, I'd really like to understand why, in case there are things that would be worth changing. So, if you email us at we'll set up a time for you to have a quick chat with one of my team.

  • If I like this course, are there others I can do?

    Yes. There are many modules to come, and you will be notified as new ones are added. You also have the option of Certifying in the truth about trust training which bundles the modules and includes coaching and assessments. You can email for information on Certification, and more information will be available on this platform as it continues to develop.